Today I went to test drive the Toyota 3.0 Manual vehicle. I called the sales representative at 8am requesting that a manual version be available for a test drive at 12noon. He said ?no problem, come through?. When I arrived at the location, I was told that there were no manual versions available. I was disappointed to begin with since this is the vehicle I wanted to drive. I?m talking to the Toyota Representative and asking what free-bees I will be getting with the van ? to which he replies ?When you go Hi-Lo to buy a bag of rice for $10 do you ask them to sell you it for $6?? I was shocked, felt as though I was begging for a van, is this the attitude of a Toyota sales person ?
The thing is the attitude continued all into the test drive. I already have the monies in order but - Toyota you fail and fail big time. You need to understand the art of customer service. You can have an excellent product, but if you lack the professionalism - Im sorry - you are not going to survive. I will not call the name of the sales person nor the location, but it is absolutely disgusting. I have always been a Toyota person and own 3 others before this.......
The thing is the attitude continued all into the test drive. I already have the monies in order but - Toyota you fail and fail big time. You need to understand the art of customer service. You can have an excellent product, but if you lack the professionalism - Im sorry - you are not going to survive. I will not call the name of the sales person nor the location, but it is absolutely disgusting. I have always been a Toyota person and own 3 others before this.......