TSTT/BMobile will offer FREE data until midnight tonight for all mobile subscribers in an attempt to compensate them for a glitch in the company's billing software. Yesterday a software issue affected some pre-paid customers? credit balances and their ability to make calls and use data services.
Here's the full release from TSTT/BMobile: TSTT has begun rebating the accounts of customers affected by Tuesday?s software issue however the company wishes to also express its appreciation for the understanding shown by customers and is offering FREE data to all prepaid customers from 1 P.M. to 12 Midnight Wednesday 15th October.
Yesterday a software issue affected some pre-paid customers? credit balances and their ability to make calls and use data services. This was resolved bt mid-day yesterday and the company conducted an extensive audit of customers records to ensure that all affected customers could be identified.
The rebate process got underway at approximately 10 AM this morning and the company estimates that all customers will receive their rebates in less than 24 hours and the FREE access to data will be simultaneously available until midnight tonight.
TSTT wishes to again apologise to customers for the inconvenience and thank them for their patience. Work will continue with the company?s international vendor to review its system upgrade and maintenance procedures to minimize the risk of a re-occurrence.
Here's the full release from TSTT/BMobile: TSTT has begun rebating the accounts of customers affected by Tuesday?s software issue however the company wishes to also express its appreciation for the understanding shown by customers and is offering FREE data to all prepaid customers from 1 P.M. to 12 Midnight Wednesday 15th October.
Yesterday a software issue affected some pre-paid customers? credit balances and their ability to make calls and use data services. This was resolved bt mid-day yesterday and the company conducted an extensive audit of customers records to ensure that all affected customers could be identified.
The rebate process got underway at approximately 10 AM this morning and the company estimates that all customers will receive their rebates in less than 24 hours and the FREE access to data will be simultaneously available until midnight tonight.
TSTT wishes to again apologise to customers for the inconvenience and thank them for their patience. Work will continue with the company?s international vendor to review its system upgrade and maintenance procedures to minimize the risk of a re-occurrence.
