Prestige Holdings Trinidad your company needs to fix your customer service first at your various franchises before you take on new ones.
Its years now the people of Trinidad and Tobago are being bombarded by the horrible customer services eg KFC and Pizza Hut. You all increased prices ok by all means but it appears that bad customer service was increased as well. How are you guys recruiting your workers ? It appears your company don't know about thing about HR or just don't care about your customers.