- Joined
- Nov 13, 2014
- Messages
- 2,914
People do not buy from Cell4Less. They are a company who do not honor warranty and do not care about their customers.
My father purchased a Blu Life Pure XL L259L from this store in Center City, Chaguanas on Friday 12th December, 2014. The phone was used for one day and developed a digitizer problem where the top 1/4" of the screen did not respond to inputs. Keep in mind that my father is an engineer he knows how to treat electronics. The phone never fell, never was under any stress or exposed to harshness during the period of ownership.
Upon taking the phone back to Cell4Less in Center City, there was an on the spot technician who played with the phone, he knew very very little about the phone and how to troubleshoot to begin with. After playing with it for 10 minutes and wasting our time, he told us to take it to Xen Cellular Ltd in Mid Center Mall, Chaguanas.
So when we arrived at Xen Cellular, there was a technician who took the phone and looked at the problem. Little did we know, Xen Cellular and Cell4Less are two totally separate companies and Xen is only contracted to honor SOFTWARE WARRANTY. We took the phone there with the hopes of receiving some sort of compensation but we were told that he would need 14 working days to "check" the software of the phone and if there were any hardware defects we would lose our money and receive no compensation.
He also was not very skilled. I took the phone from his hands and i showed him how the phone has built in diagnostics to show where inputs are registered on the screen. Upon seeing this, he tells us that he would take 14 working days to test the software for any issues and if there were any problems with the digitizer, lcd or screen(yeah isn't the lcd and screen the same?) we would receive no compensation and we would lose all our money.
So as a customer, spending $1995 on a brand new phone with 6 months of warranty means nothing. Warranty means absolutely nothing as according to Xen Cellular, warranty is only software and even the ,"supplier doesn't honor screen damages,".
People save your money, don't buy from CELL4LESS where talking shit is their business. Either import your own phone or buy directly from TSTT as these are the only avenues we have as a consumer to receive compensation.
I am very displeased and disappointed and more so a bit hurt to know that my father spent $2000 of his hard earned money on a new phone only to realise that he would have to live with a major defect or spend out of his pocket to repair the problem himself.
Mind you, my dad and I spent an hour in total going through traffic to get to both places and struggling to find park on a very busy Monday morning.
I saw it necessary to post about this phone shop here as I don't think anyone else should set their money on fire by buying from this sorry excuse for a phone shop.
My father purchased a Blu Life Pure XL L259L from this store in Center City, Chaguanas on Friday 12th December, 2014. The phone was used for one day and developed a digitizer problem where the top 1/4" of the screen did not respond to inputs. Keep in mind that my father is an engineer he knows how to treat electronics. The phone never fell, never was under any stress or exposed to harshness during the period of ownership.
Upon taking the phone back to Cell4Less in Center City, there was an on the spot technician who played with the phone, he knew very very little about the phone and how to troubleshoot to begin with. After playing with it for 10 minutes and wasting our time, he told us to take it to Xen Cellular Ltd in Mid Center Mall, Chaguanas.
So when we arrived at Xen Cellular, there was a technician who took the phone and looked at the problem. Little did we know, Xen Cellular and Cell4Less are two totally separate companies and Xen is only contracted to honor SOFTWARE WARRANTY. We took the phone there with the hopes of receiving some sort of compensation but we were told that he would need 14 working days to "check" the software of the phone and if there were any hardware defects we would lose our money and receive no compensation.
He also was not very skilled. I took the phone from his hands and i showed him how the phone has built in diagnostics to show where inputs are registered on the screen. Upon seeing this, he tells us that he would take 14 working days to test the software for any issues and if there were any problems with the digitizer, lcd or screen(yeah isn't the lcd and screen the same?) we would receive no compensation and we would lose all our money.
So as a customer, spending $1995 on a brand new phone with 6 months of warranty means nothing. Warranty means absolutely nothing as according to Xen Cellular, warranty is only software and even the ,"supplier doesn't honor screen damages,".
People save your money, don't buy from CELL4LESS where talking shit is their business. Either import your own phone or buy directly from TSTT as these are the only avenues we have as a consumer to receive compensation.
I am very displeased and disappointed and more so a bit hurt to know that my father spent $2000 of his hard earned money on a new phone only to realise that he would have to live with a major defect or spend out of his pocket to repair the problem himself.
Mind you, my dad and I spent an hour in total going through traffic to get to both places and struggling to find park on a very busy Monday morning.
I saw it necessary to post about this phone shop here as I don't think anyone else should set their money on fire by buying from this sorry excuse for a phone shop.